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Adsystech and Teloquent^® Create Partnership to Supply Customer Interaction Solutions for Governments

Silver Spring, MD  August, 2000 — Adsystech and Teloquent have entered into an ongoing reseller agreement whereby Adsystech will market, sell, and support the Teloquent Interaction Platform solution to government agencies. The Teloquent solution will complement Adsystech's existing partnership with Hansen Information Technologies. When integrated with a customer relationship management (CRM) application such as Hansen, Teloquent delivers a customer web chat, e-mail, or phone inquiry to the most appropriate agent along with information from the CRM application to prepare the agent to handle the specific request.

"Adsystech partners with leading technology companies to create IT solutions that meet the critical communications needs of government and commercial organizations around the world," said Adsystech Vice President Roland Gillis. "Teloquent's solution enables customer relationship management to be consistently practiced through both web and voice communications, which is a critical need today for most government agencies."

Adsystech and Teloquent have partnered in the past to integrate their respective solutions for various local governments, including the Washington, DC Citywide Call Center. "Using a solution from Teloquent and Adsystech, the District of Columbia has dramatically improved constituent services," said Kelly Valentine, special assistant to the Executive Office of the Mayor of Washington, DC, "We've enhanced day-to-day operations and resource management, and we provide faster response to inquiries."

Adsystech is a privately held systems integration company specializing in the full lifecycle of information systems. With capabilities that cover all facets of IT and Enterprise Resource Services, Adsystech has highly qualified staff across nine U.S. locations and technical resources to meet the constantly changing challenges of business and government. Since 1990, Adsystech has provided information solutions that enhance productivity, reduce costs, and meet the specific needs of clients ranging from small businesses to large government agencies.

Teloquent develops, markets, and supports a leading customer interaction solution that enables organizations to effectively manage personal interactions with customers. Teloquent solutions allow organizations to improve the efficiency of their customer interaction function, increase the productivity of their interaction agents, and leverage existing telephony, information technology, and web infrastructure.