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Adsystech implements and maintains call
centers, using its Adaptive Enterprise Solution© (AES©) software
and partner products to provide a single public interface, to improve responsiveness to
public inquiries, and to ensure the timely delivery of services resulting from such
inquiries. The Adsystech solution focuses on streamlining the service delivery process
while improving management’s ability to monitor and control the process. Advanced
telecommunications and information technologies enable our call center implementations to
respond to requests 24 hours per day, 7 days per week, while using a single phone number.
Our services include:
- Interactive Citizen Information and Support
- Web-based Services Delivery
- Government-to-Citizen Information Delivery
- Virtual Customer Service Centers
- Asset and Municipality Infrastructure Management
Our integration of hardware, software and
telecommunications allows call center workers to handle the immediate inquiries and
citizen or customer requests as well as the longer-term needs of our clients.
Citizen/customer interaction is often provided by low cost labor that is put in the
position of providing direct customer interface. To ensure that our client
organization’s public interface knows and provides information that conforms to the
way it does business, Adsystech’s AES© products allow our client
organization to reflect its business processes and procedures in a Windows environment and
enforces best practices at the customer interaction level. |
