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New Year, New Techniques

By / January 2, 2018 / , / 0 Comments

It’s the start of the new year, and you’re thinking of improving your skills as a case manager. Case managers are important in many situations and are necessary in aiding people in certain government or charity related programs. As described by the Case Management Society of America, case management is “a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost-effective outcomes.”  Here are some best practices that may help you improve your technique as a case manager:

  • Use a client-centric, collaborative partnership approach
  • Whenever possible, facilitate self-determination and self-care through the tenets of advocacy, shared decision-making, and education
  • Use a comprehensive, holistic approach
  • Practice cultural competence, with awareness and respect for diversity
  • Promote the use of evidence-based care, as available
  • Promote optimal client safety
  • Promote the integration of behavioral change science and principles
  • Link with community resource
  • Assist with navigating the health care system to achieve successful care, for example during transitions
  • Pursue professional excellence and maintain competence in practice
  • Promote quality outcomes and measurement of those outcomes
  • Support and maintain compliance with federal, state, local, organizational, and certification rules and regulations

To learn more about best practices and principles to improve your case management techniques visit CMSA.



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